Leaders must be seen as someone that can be trusted. If the leader is trusted, their people will perform to their best of their abilities. If the leader is not trusted, their people will spend their time trying to figure out what the leader is up to, and less time achieving the organization’s goals. They will undermine the leader. When trust goes away, so does productivity and profit.
Remember that Trust is not an entitlement. It has to be earned every day by the leader. Trust of the leader by the people in the organization isn’t automatically bestowed on the leader. It is earned by the leader's actions day in and day out.
Do what you say you are going to do.
Walk the talk.
Be genuine and always shoot straight with your people.
Treat everyone with respect, no matter what level they are in the organization.
The need to be trusted isn’t just reserved for the Leader’s people. Customers, vendors, and other stake holders have to be able to trust the Leader. If there is no trust, ultimately, there is no business.
Trust is a must!
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